Effectively follow up and oversees progress for each job order to meet the agreed deadlines and check parts ordering status on daily basis.
Prepares service estimates, sells routine maintenance repair services and conducts follow-ups regarding unsold services and customer inquiries
Evaluate and receive customer vehicles according to guidelines and procedures.
Determine customer needs and conclude the final agreement on the repairs required and obtain customer signature/approvals on the Job order.
Ability to effectively communicate with customers regarding services recommended and performed
Clarify the scope of repair for the customer.
Efficiently handle difficult situations with customers and communicate with the decision maker to resolve the situation
Inform time for delivery, explain invoice details and advise on future repairs or maintenance needs.
Ensure a high level of customer satisfaction and optimum shop loading