Effectively follow up and oversees progress for each job order to meet the agreed deadlines and check parts ordering status on daily basis.
Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
Able to provide detailed explanation on jobs to be carried out on vehicle.
Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
Prepares service estimates, sells routine maintenance repair services and conducts follow-ups regarding unsold services and customer inquiries.
Evaluate and receive customer vehicles according to guidelines and procedures.
Determine customer needs and conclude the final agreement on the repairs required and obtain customer signature/approvals on the Job order.