Deliver a variety of spa services (body treatments, massages, facials) in a safe and comfortable manner
- Helps to promote the spa services and products to hotel guests
- Be thoroughly familiar and able to recommend spa products and treatments as well as know pertinent hotel information
- Maintains spa and treatment room appearance, cleanliness according to standard operating procedures
- Maintains equipment and sample inventory of products
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of the day
- Maintain positive guest relations at all times and maintain client details confidentiality
- Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.